Internal Knowledge Assistant
Search and answers over your own documents, respecting who is allowed to see what.
What is an internal knowledge assistant?
An internal knowledge assistant lets staff ask questions in plain language and get answers drawn from the organisation's own documents — policies, procedures, product information, past projects — with sources shown. It respects existing access permissions, so people only receive answers from material they are already allowed to read.
The problem this solves
Information exists but nobody can find it. New staff ask colleagues questions that are documented somewhere, and experienced staff spend their time answering.
Signs this applies to you
- The same questions are asked repeatedly in internal chat.
- Nobody knows which version of a document is current.
- New staff take months to become self-sufficient.
- Experts spend hours a week on lookup requests.
How we approach it
- Index the document sources that actually matter, not everything.
- Respect existing access permissions in every answer.
- Show sources so answers can be verified.
- Instruct the system to admit when it does not know.
- Log unanswered questions to find documentation gaps.
- Keep the index current as documents change.
What you get
Included in the work
- Document indexing
- Permission-aware retrieval
- Answers with sources
- Gap reporting
- Index refresh process
- Usage analytics
What changes afterwards
- Faster answers to routine internal questions
- Less expert time spent on lookups
- Evidence of where documentation is missing
Services this draws on
Internal Knowledge Assistant — frequently asked questions
Not if permissions are enforced at retrieval, so a user only gets answers from documents they can already open. This must be designed in, not added later.
It will confidently repeat outdated content. Currency of the source material is the main determinant of quality, which is why gap reporting matters.
Enough to answer common questions. A focused index of current, accurate documents outperforms a large index of stale ones.
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Talk to us about internal knowledge assistant
A short conversation is usually enough to tell whether we are the right fit, and what the work would realistically involve.